Career Opportunities: Business Support Assistants (Check-In) UNHAS L3 Kabul (3 posts) (103826)
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
The United Nations World Food Programme (WFP) is the world’s largest humanitarian Agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. WFP food assistance aims to help the most vulnerable, food insecure Afghans, including women and children, as well as families affected by conflict and natural disasters. In 2018, WFP Afghanistan provided food assistance to more than 4 million people through a series of programme interventions across the country. Thanks to its newly approved Country Strategic Plan (2018-2022), WFP Afghanistan is well placed to provide comprehensive support to the country in achieving Zero Hunger by 2030 via its six closely interrelated outcomes, which range from emergency response to livelihoods creation, as well as nutrition programmes based on a life-cycle approach, and the strengthening of national food systems. Such national-led framing of all strategic result areas of the CSP will contribute to the country’s long-term transition to development and aspiration for peace. For more information, see wfp.org
The check-in assistant reports to the check in supervisor, the incumbent is responsible for performing effective and efficient movement control tasks, especially the check in process.
KEY ACCOUNTABILITIES (not all-inclusive)
Passenger and Baggage handling. (Primary)
- Check-in passengers in accordance with requirements and instructions issued by WFP-AFO and the chartered carrier’s and ensure 100% matching of the ID against the passenger manifest;
- Inform passengers about time of arrival and/or departure of chartered carrier’s aircraft and transportation connections;
- Guide passengers from the chartered carrier’s aircraft through controls to connecting transportation and vice versa;
- Supervise handling of baggage in the baggage sorting area, deliver baggage in accordance with the local procedures;
- If applicable, storage of baggage in the customs bonded store if required (any storage fees to be paid cash by the passengers);
- Assist passengers requiring special attention;
- Oversee and inspect, weigh and tag checked and unchecked baggage;
- Effect the conveyance of checked baggage from the baggage check-in position to the aircraft and vice-versa;
- Deal with loss, found and damaged property and report such irregularities;
- In charge of head check of passengers upon embarkation (count to be compared with messenger manifest and general declaration).
- Perform as flight monitor on UNHAS flights into security compromised locations where aviation security control is limited or not existing in order to conduct screening of passengers, luggage and cargo;
- Provide assistance and guidance to passengers and flight crew on all flights originating from the field stations where UNHAS has no personnel;
- Communicate with Air Operations Control Centre (AOCC) and Flight Following Centre while in the field, to provide both with all necessary operational information;
Booking and Handling Documents
- Receive booking reservations for passengers and cargo (for AMA in the field) and make relevant entries in the UNHAS software;
- Convey and deliver documents between the aircraft and appropriate terminal authorities;
Safety and Security Management
- Report immediately to the AMO/ATO/CATO and the aircraft commander, all damage noticed at or inside the aircraft irrespective of cause or time of occurrence;
Carry out any other duties as directed by supervisor.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education.
Experience: Two or more years of experience in the field of aviation related responsabilities such as Flight Operation, Check-In Counter, Customer Care/Service.
Knowledge & Skills:
• Ability to use standard office equipment such as photocopiers and scanners.
• Knowledge of standardised business support work routines and methods.
• Knowledge of standard office software packages, e.g. Microsoft word.
• Uses tact and courtesy to give and receive information with a variety of individuals.
• Good attention to detail in order to identify data discrepancies.
• Ability to work to deadlines and follow clear instructions.
Language: Fluency (level C) in English language and in Dari and/or Pashto
4Ps CORE ORGANISATIONAL CAPABILITIES
- Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
- Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
- Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
- Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.
- Look for ways to strengthen people’s skills: Seeks opportunities to build and enhance individual skills.
- Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
- Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
- Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.
- Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
- Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
- Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
- Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.
- Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
- Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
- Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.
- Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.
TERMS AND CONDITIONS
Position Title: Business Support Assistant (UNHAS Check-In)
Grade: Level L3 (SC3)
Contract: Service Contract (SC) – One-year renewable
Duty Station: Kabul
Salary: Starting at USD 10,795 net per annum
Medical Plan: International valid medical plan for the staff member, spouse and dependents children under 18 years
Annual leave: 24 working days per annum
DEADLINE FOR APPLICATIONS
5 March 2019
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.